Getting started

You don't need a hundred reviews to start the loop. You need five.

Every business starts at zero. Here's the plain version of how to get your first reviews in, no gimmicks, nothing gamed.

  1. 1

    Claim your Google Business Profile

    This is the one thing everything else depends on. If your business isn't verified on Google yet, that's step zero. HearBack needs somewhere to listen.

    Get started on Google Business Profile
  2. 2

    Ask happy customers, right after a good visit

    In person, by text, however you'd normally talk to them. No gift card, no discount attached, just a genuine ask. That keeps it real, and it's also just the rule.

  3. 3

    Make it a one-tap link

    Grab your Google review link and send it directly. The fewer steps between someone saying yes and it actually getting posted, the more of them land.

  4. 4

    Reply to every review that comes in

    Good or bad. HearBack drafts the reply in your voice, you approve it in about ten seconds, and that's the loop starting to turn.

  5. 5

    Let HearBack take it from here

    Once a handful of reviews are in, reviews get sorted and tagged automatically, and your first report shows up on its own.

Back to your dashboard